The principle
We charge for professional work, so refunds follow the work: amounts paid for work not yet performed can be refunded; amounts covering work already delivered are earned. This policy applies to services contracted in India, and a signed agreement for your project takes precedence where it differs.
Project work
If you cancel a project before we begin, the advance is refunded minus any costs already committed on your behalf. If you cancel mid-project, we invoice for milestones completed and work in progress at the agreed rate, and refund the remainder of anything prepaid.
Retainers and ongoing services
Monthly retainers are refundable for whole unstarted months, less any committed costs. The month in progress is payable, since team time is reserved and work is underway. Notice periods in your agreement apply.
What is not refundable
Third-party spend is not ours to refund: advertising budgets paid to platforms, domain and hosting fees, stock assets, and software licences. Work already delivered and approved is not refundable, and fees are not refundable because campaign results differ from hopes or projections — see our Disclaimer on performance.
How to request a refund
Email cluvolve@gmail.com with your company name, invoice number, and the reason. We acknowledge requests within 3 business days and resolve them within 14. Approved refunds are returned by the method the payment came in, in INR where the invoice was issued in INR, and can take additional days to appear depending on your bank.
Questions about this policy?
Email cluvolve@gmail.com or use the contact page. For common questions, the Help Center / FAQ is the fastest route.