Scope
Delivering marketing work means clients trust us with business data: access to ad accounts, analytics properties, websites, content libraries, customer insight, and commercial performance figures. This policy sets out how Cluvolve Advertising handles that material for clients contracting from United States. It complements, and does not replace, the confidentiality terms in your service agreement.
Access on a need-to-use basis
We request the minimum level of access a deliverable requires — for example, analyst access where admin access is not needed. Access is limited to the team members working on your account. When an engagement ends, we remove our access and confirm it in writing on request.
Wherever a platform supports it, we work through delegated or partner access rather than holding your credentials. If a legacy system requires shared credentials, we store them in an access-controlled credential manager, never in plain documents or chat threads.
Confidentiality
Client performance data, strategies, audience data, and commercial terms are confidential. We do not share them with other clients, use them to benefit a competitor, or publish them. Case studies and portfolio pieces are only published with the client's written permission, and only with the details the client approves.
Where client data lives
Campaign and analytics data stays inside the platforms it originates from (for example Google, Meta, or your own CMS), under each platform's own security and terms. Working files and reports are kept in access-controlled storage. We do not sell, rent, or trade client data under any circumstances.
Your customers' data
If contracted work involves personal data belonging to your customers — such as audience lists for advertising — we process it only on your documented instructions, only for the contracted purpose, and in line with applicable US state privacy laws, including the California Consumer Privacy Act (CCPA). Responsibility for having a lawful basis to use such data rests with the client as the data's owner; we will flag anything that looks out of line before using it.
Return and deletion
At the end of an engagement, deliverables and working files are handed over as agreed in the contract, and copies we no longer need are deleted within a reasonable period, except records we must keep for legal or accounting reasons. Requests about client data handling go to cluvolve@gmail.com.
Questions about this policy?
Email cluvolve@gmail.com or use the contact page. For common questions, the Help Center / FAQ is the fastest route.