The basics
These terms apply to services Cluvolve Advertising provides to business clients in Canada. Every engagement starts with a written proposal or statement of work describing scope, deliverables, timeline, and fees. If a signed agreement for your project says something different from this page, the signed agreement wins.
Scope and changes
We deliver what the scope describes. Work outside the scope — new pages, extra campaigns, additional revision rounds beyond those agreed — is quoted separately before we do it. Either side can propose scope changes; changes take effect when both sides confirm them in writing.
Fees and payment
Fees are quoted in CAD unless the proposal states otherwise, and are exclusive of applicable taxes. Project work is typically invoiced against milestones with an advance to begin; retainers are invoiced at the start of each period. Third-party costs — ad spend, stock assets, plugins, hosting — are the client's own and are payable directly to the platform or passed through at cost, as agreed.
Invoices are payable by the due date they state. We may pause work on accounts with overdue balances after notice.
Client responsibilities
Timelines assume the client provides timely access, feedback, and approvals — brand assets, platform access, and a decision-maker who can sign off. Delays in feedback shift delivery dates accordingly. The client confirms that materials supplied to us do not infringe anyone else's rights.
Intellectual property
On full payment, the client owns the final deliverables created specifically for them — designs, copy, code, and creative. We keep ownership of our pre-existing tools, frameworks, and know-how, licensed to the client as needed to use the deliverables. Either side may need third-party licences (fonts, stock, plugins); those stay on their own terms.
Performance expectations
Marketing outcomes depend on markets, platforms, budgets, and competitors. We commit to the effort, deliverables, and standard of work described in the scope; we do not guarantee specific rankings, traffic, lead volumes, or revenue, and anyone who does should worry you. See our Disclaimer for the longer version.
Liability and termination
Neither side is liable to the other for indirect or consequential loss. Our total liability under an engagement is capped at the fees paid for the work giving rise to the claim, except where the law does not allow such a cap. Either side may end an engagement with written notice as set out in the agreement; the client pays for work completed up to the end date, and our Refund Policy governs any refundable amounts.
Governing law
These terms and any engagement under them are governed by the laws of Canada and of the province in which the engagement is contracted. Questions about these terms go to cluvolve@gmail.com.
Questions about this policy?
Email cluvolve@gmail.com or use the contact page. For common questions, the Help Center / FAQ is the fastest route.